1. Where does The New Wardrobe ship?
We currently ship within the United States. International shipping is not available at this time.
2. How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address and ZIP code. Qualifying merchandise orders of $75 or more receive free standard shipping.
3. How long will my order take to arrive?
Please allow 2–3 business days for order processing. After your package ships, standard delivery is estimated to take 7–10 business days.
4. How can I track my order?
You will receive a shipping confirmation email with tracking information after your order ships. Please allow up to 48 hours for the carrier to update the tracking status.
5. What should I do if my package has not arrived?
If your package has not arrived within 14 days of the shipment date, contact Support@thenewwardrobe.com. Please include your full name and order number.
6. What is your return policy?
Eligible merchandise may be returned for store credit within 14 calendar days of the confirmed delivery date. We do not issue refunds to the original payment method. Items must be unworn, unwashed, unused, and returned with their original tags and packaging.
7. Do you offer exchanges?
Yes. Eligible merchandise may be exchanged within 14 calendar days of delivery. Exchanges are subject to size, color, and product availability. If the requested item is unavailable, store credit will be issued.
8. Who pays for return shipping?
Customers are responsible for return-shipping costs unless the merchandise received was damaged, defective, or incorrect. We recommend using a trackable shipping service and keeping your shipping receipt.
9. How do I choose the correct size?
Please review our size guide before ordering. If you are between sizes or prefer a more relaxed fit, we recommend sizing up. Fit may vary depending on the style, fabric, and amount of stretch.
10. How can I contact The New Wardrobe?
For questions about an order, return, exchange, or product, email Support@thenewwardrobe.com. Please include your order number when contacting us about an existing purchase.07:25 PM
