Thank you for shopping with The New Wardrobe. We carefully prepare and package every order to help ensure it arrives safely.
Where We Ship
The New Wardrobe currently ships to addresses within the United States. International shipping is not available at this time.
Order Processing
Please allow 2–3 business days for your order to be processed and packaged before shipment.
Orders placed on weekends or federal holidays will begin processing on the next business day. Processing time is separate from delivery time.
Shipping Rates and Free Shipping
Shipping rates are calculated at checkout based on the delivery address and ZIP code.
Orders with a qualifying merchandise subtotal of $75 or more receive free standard shipping.
Standard Delivery
After your package ships, standard delivery is estimated to take 7–10 business days.
Delivery times begin on the shipment date shown in your shipping confirmation. Business days do not include weekends or federal holidays.
Delivery estimates are not guaranteed. Severe weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for the carrier to update your tracking status.
If your package has not arrived within 14 days of the shipment date, please contact us at Support@thenewwardrobe.com. Include your full name and order number so we can assist you.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, contact us immediately at Support@thenewwardrobe.com. We cannot guarantee that an address can be updated after an order has entered processing or shipped.
The New Wardrobe cannot replace an order delivered to the address entered during checkout. If a package is returned because of an incomplete or incorrect address, an additional shipping charge may be required before the order can be shipped again.
Delayed or Missing Packages
If tracking shows that your package is delayed, missing, or delivered but you cannot locate it, please:
1. Check around the delivery location.
2. Ask other members of your household.
3. Check with nearby neighbors when appropriate.
4. Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact Support@thenewwardrobe.com with your order number and tracking information. We will review the shipment and help determine the appropriate next steps.
Damaged Packages
If your package or merchandise arrives damaged, contact Support@thenewwardrobe.com as soon as possible.
Please include your order number and clear photographs of the package, shipping label, and damaged merchandise so we can review the issue.
Returned Packages
Packages returned to The New Wardrobe because they were refused, unclaimed, or addressed incorrectly may require an additional shipping payment before being resent.
Original shipping charges are nonrefundable unless the return resulted from an error made by The New Wardrobe.
