We want you to feel confident shopping with The New Wardrobe. Please review the following requirements before returning or exchanging an item.
Return Window
Eligible merchandise may be returned for store credit or exchanged within 14 calendar days of the confirmed delivery date.
The return package must be postmarked within the 14-day return period. Returns sent after the deadline will not be accepted.
Store Credit and No Refunds
The New Wardrobe does not issue refunds to the original form of payment.
Approved returns will receive store credit for the eligible merchandise value. Original shipping charges and return-shipping expenses are not included in the store-credit amount.
Store credit will be issued after the returned merchandise has been received, inspected, and approved. Please allow 5–7 business days after delivery of your return for it to be reviewed and processed.
Any rights or remedies required by applicable law remain unaffected.
Exchanges
Eligible merchandise may be exchanged within 14 calendar days of delivery.
Exchanges are subject to product, color, and size availability. If the requested replacement is unavailable, store credit will be issued for the eligible merchandise value.
Customers are responsible for the cost of shipping merchandise back to The New Wardrobe.
Return Eligibility
To qualify for store credit or an exchange, merchandise must be:
* Unworn, unwashed, and unused
* Free from stains, makeup, deodorant, perfume, smoke, pet hair, and other odors
* Unaltered and undamaged
* Returned with all original tags attached
* Returned in its original product packaging
* Accompanied by the order number or packing slip
Merchandise that does not meet these requirements may be denied and returned to the customer.
Final-Sale Merchandise
Items clearly marked “Final Sale” at the time of purchase are not eligible for return, exchange, or store credit.
Shipping charges, gift cards, and promotional gifts are also nonreturnable.
Starting a Return or Exchange
Before mailing your merchandise, contact Support@thenewwardrobe.com.
Please include:
* Your full name
* Your order number
* The item being returned
* Whether you are requesting store credit or an exchange
* The requested replacement size or color, if applicable
* The reason for the return or exchange
Return instructions and the appropriate mailing address will be provided after your request is reviewed. Merchandise sent without approval or to an unauthorized address may not be accepted.
Return-Shipping Costs
Customers are responsible for all return-shipping costs unless the merchandise received was damaged, defective, or incorrect.
Return-shipping costs are nonrefundable. We strongly recommend using a trackable shipping service and keeping your receipt and tracking number until your return has been processed.
The New Wardrobe cannot guarantee store credit for return packages that are lost, stolen, or damaged while in transit.
Damaged Defective or Incorrect Merchandise
If you receive damaged, defective, or incorrect merchandise, contact Support@thenewwardrobe.com within 14 calendar days of delivery.
Include your order number and clear photographs of:
* The merchandise
* The damaged or defective area
* The shipping label
* The original packaging
Do not wear, wash, or remove the tags from the merchandise. After reviewing the claim, The New Wardrobe will provide instructions and determine the appropriate resolution.
When The New Wardrobe confirms that an item was damaged, defective, or sent incorrectly, the customer will not be responsible for the approved return-shipping cost.
Return Inspection
All returns are inspected before store credit or an exchange is approved.
The New Wardrobe reserves the right to deny merchandise that appears worn, washed, altered, damaged after delivery, or otherwise fails to meet the return requirements.
Items that do not qualify may be returned to the customer at the customer’s expense.
Promotional Purchases
Store credit for merchandise purchased with a discount will be based on the amount actually paid for the item, excluding shipping charges.
If a promotion required the purchase of multiple items, the value of any merchandise kept by the customer may be considered when calculating the store-credit amount.
Policy Abuse
The New Wardrobe reserves the right to limit or refuse returns and exchanges in cases involving suspected fraud, excessive returns, “wardrobing,” or abuse of this policy.
